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Situational Leadership: Lessons That Shaped My Leadership Philosophy Share this article: Leadership isn't about treating everyone the same. Over the years, my experiences working with different people, leading PR and outreach teams, and handling different situations have shaped how I understand leadership. One concept that closely reflects my approach is situational leadership, adapting your leadership style based on the person, their experience, confidence, and the situation. The Leadership Lesson I Learned Years Ago A couple of years ago, I received a call from one of my colleagues that I will never forget. There was a cyclone in her area. There was no electricity, and her phone battery was running low. She didn't know how long she would remain available. My reaction had nothing to do with deadlines, targets, or pending work. I immediately told her: "Please stay safe. Don't worry about work. I'll do whatever is necessary while you are away. For now, just think about yourself and your family's safety." That moment reinforced something I have always believed: A human being comes before an employee. Over the years, I have led PR and outreach teams with people working across different time zones, with different levels of experience and very different personalities. These experiences strengthened my belief that leadership isn't about treating everyone the same. Leadership is about knowing each person, treating everyone fairly, and helping each individual perform at their best. Situational leadership means there is no single correct style of leadership. The best leader is someone who can change their approach according to the employee's experience, confidence, and the situation. Some people need to be guided. Others need coaching. Experienced employees often need something completely different: trust rather than control. I realized that I had been applying many of these principles without consciously putting a name to them. That, in my opinion, is the essence of situational leadership. One Team, Many Personalities Another mistake leaders can make is assuming that everyone should be equally skilled at performing, communicating, and learning. Every individual is unique. Some people naturally build strong relationships. Others have excellent skills in research, strategy, organization, or problem-solving. Some perform exceptionally well under pressure, while others do their best work when they have enough time to think through their actions. I have never believed in a one-size-fits-all approach to management. Instead, I have always tried to understand each individual's strengths and give them opportunities to use those strengths. When people realize that they are recognized for what they do well rather than constantly judged for their weaknesses, they become more motivated. And motivation can bring out the best in people. Don't Confuse Personality With Performance One important lesson I have learned over the years is not to evaluate someone's performance based on how visible or vocal they are. Some people are naturally quiet and still produce outstanding results. They don't seek attention. They simply let their work speak for them. Others may be highly vocal but don't necessarily deliver the same level of results. As a leader, I learned that confidence doesn't necessarily equal competence, and silence doesn't mean a lack of ability. I don't look at personality alone. I look at performance and potential. Every personality has a place within a team. My responsibility isn't to transform someone's personality. It is to understand them well enough to bring out their best. We should never make assumptions about someone's capabilities simply because they are quiet or outspoken. Never Compare Employees; Develop Their Individual Strengths One rule I have always believed in, and will continue to believe in, is never compare one employee with another. This belief comes partly from my own experience early in my career. I have been in situations where I was compared with others, and I know how discouraging it can feel when the focus shifts from what you are good at to someone else's achievements. Instead of asking: "Why aren't you able to perform like others?" A leader should ask: "How can I help you be your best?" Everyone has their own strengths, way of learning, and style of contribution. Leadership should help people develop those individual strengths rather than make them feel inadequate because they don't work exactly like someone else. Listen Before You Lead There is one thing I have always tried to do: spend time with people. If someone was struggling to produce results, I didn't immediately assume they lacked the skills or the willingness to work. I wanted to understand why. Sometimes it was a matter of confidence. Sometimes it was a lack of clarity. Sometimes there were factors outside the workplace affecting their performance. Instead of blaming them, I would sit down with them, listen, understand what was holding them back, and help them move forward. But spending time with people who were struggling wasn't the only thing I did. If someone was consistently delivering excellent results, I also wanted to understand what was working so well. Those conversations helped me grow as a leader and often gave me new ideas and approaches. I believe great leaders need to pay attention to both ends of the spectrum. Lead With Empathy, Not Just Policies Rules and processes are important. They keep teams coordinated and create accountability and consistency. But leadership also means understanding when you need to look beyond the rules. If someone is struggling because of personal circumstances or other difficulties, I have never wanted to see that person simply as an employee who failed to meet expectations. I see the person behind the employee. A human being comes before an employee. No one is a machine that can operate at exactly the same level every day. Sometimes understanding is more important than pushing. That doesn't mean ignoring responsibilities or lowering standards. It means recognizing when someone needs support to get back on their feet. My goal has never been to build teams of people who are productive at any cost. I want people to feel supported as individuals as well. When people realize that someone genuinely cares about them, they are often more willing to give their best. Trust Builds Stronger Teams Than Micromanagement As team members become more experienced, my approach changes. New team members may need more direction and supervision. Experienced team members often need something completely different: Trust. When people are trusted to make decisions independently and take ownership of their work, they become more empowered and accountable. Micromanagement can make people dependent on constant instructions. Trust gives them the opportunity to grow. Communication Is the Core of Hybrid Leadership Working with people across different locations and time zones has also taught me the importance of intentional communication. Not every conversation needs to happen in a meeting, but everyone needs to understand expectations. Documented processes, workflow management, and one-on-one conversations have helped keep teams aligned. One-on-one conversations aren't only about work. They create opportunities to understand how people are doing, recognize achievements, discuss challenges, and simply talk. Sometimes those conversations are more valuable than a project-status meeting. Working across different time zones has also taught me to respect people's working hours and plan communication carefully. Not every conversation can happen in real time. That makes documentation, proper handovers, and clear expectations even more important. Technology Supports Leadership; It Doesn't Replace It Technology has made leading hybrid teams easier. Project management tools help with organization. Documentation keeps information accessible. AI can speed up research and routine tasks. But technology cannot replace leadership. People still need motivation. People need recognition. People need someone who listens. Technology may assist leadership, but it can never replace it. Leadership will always be about people. The Biggest Leadership Lesson I Learned Success cannot be measured only through processes, KPIs, and performance metrics. It can also be measured by how employees experience working with you. Do they feel respected? Do they feel heard? Do they feel trusted? Do they know their strengths are recognized? Do they feel supported when they are going through a difficult period? These are important questions for any leader. Throughout my leadership experience, I have tried to create an environment where people feel valued for who they are and what they contribute, rather than seeing their colleagues as competitors. I believe in understanding different personalities, listening to people, recognizing individual strengths, and leading with empathy. Situational leadership is ultimately about adapting your approach to the situation and the person — rather than expecting everyone to adapt to your leadership style. People may not remember every achievement, deadline, or target they helped deliver. But they often remember how their leader made them feel. That's the kind of leader I have always tried to be — and the kind of leader I would still choose to be today. Originally published on LinkedIn on August 13, 2026.